Deli-licious Catering, Edinburgh, Our People & Values
Our Dedication to You
Healthy Living
As consumers become increasingly more discerning about what they eat, recent trends indicate that there is an increasing demand for healthier choices in the workplace and in catering establishments throughout Scotland. As a company who supplies catering to hundreds of consumers on a daily basis we feel a strong responsibility to meet this increasing demand by adopting the methods outlined in the Scottish Healthy Living Award Scheme.
We ensure that fruit and vegetables are always readily available as well as low fat alternatives to many menu staples such as milk, yoghurts and dressings. There are numerous methods which can be adopted to provide healthy eating choices and the Deli-Licious Catering team are committed to ensuring a happier and healthier customer base, whether it’s an office worker having a buffet lunch or a family enjoying their Sunday Lunch.
For the above reasons, Deli-Licious Catering is working towards gaining
the Healthy Living Award in every outlet.
Hygiene, Health & Safety
In a business where hygiene, health and safety are paramount to the welfare of all concerned Deli-Licious Catering take our responsibility very seriously. All our operations operate with a comprehensive Hygiene, Health and Safety Manual that is updated on a regular basis as new Regulations come into force. We cannot overstate the critical importance we place on maintaining the highest standard of health, safety and food hygiene throughout our entire operation.
Many of our clients take interest in how we manage the risks associated with all that we do on their sites. Our dedicated Health & Safety team is responsible for keeping us up to date with all current and new legislation and industry best practise.
Also, in this current climate of a much higher awareness of environmental issues, we are currently focusing on attaining industry standards (ISO14001) in order to demonstrate our commitment and contribution to this caring for the environment.
Induction
In a climate where attracting competent staff is a challenge we place a great deal of emphasis on induction and training. The Induction manual provides the manager with guidance on appraising staff and developing the unit training plan.
Training
Training is fundamental to the success of our business. We take the welfare and development of our staff seriously and adopt a structured approach toward their training and development. The training we provide has two key elements, firstly the Legislative training such as Food Hygiene, HACCP, Health and Safety, COSHH and Fire Safety Procedures.
Secondly, we provide a full range of in house training as a means of supporting our business, growing our own people for succession and delivering the benefits that will accrue to our client through a well-trained workforce.
Quality Assurance
Our quality assurance programme is based on measuring our performance in a transparent manner through the use of a Service Level Agreement (SLA) that includes a number of Key Performance Indicators, (KPI’s). Prior to the commencement of a new contract we would agree the operating targets with the client and detail these within the SLA. At the end of each quarter our performance will be measured using the SLA. This system provides a tangible method of determining progress and driving continuous improvement.
Targets are not set in tablets of stone. The SLA should not be seen as a straight jacket and can be amended to suit a change in the needs of the client as deemed appropriate. By continually monitoring and assessing standards we maintain full control over the quality of our service. Our quality system provides our clients with a level of real time management information that is invaluable in setting business objectives.